This summer we decided to remodel our kitchen. It is an intricate process, involving a contractor, an interior designer, builders, plumbers, electricians, tilers, cabinet installers, counter top installers, appliance installers and flooring layers. Inspectors must approve vital steps along the way. I developed deep respect for the contractor who forged this orchestra into a coherent ensemble.
The work was finished on time, taking roughly ten weeks. I must warn you that it takes adjustment to live without a proper kitchen for such extended time. Preparing meals for four on one hot plate can be taxing. I recommend an electric induction cooktop like the
DUXTOP 1800-Watt Portable Induction Cooktop Countertop Burner 8100MC
for cast-iron ware, but must admit that plenty pizza was ordered.
The work was finally finished. The day came to test the appliances. We use our old refrigerator and gas range. Their activation was uneventful. The new dish washer and microwave oven posed no problem either. However, when the brand new built-in KitchenAid
® Dual-Fan Convection Oven with Steam-Assist Technology (
KEBU107SSS) was energized, trouble began. The high-end appliance is set into a large opening of one of the wonderful-looking wood-finish
Merillat cabinets at upper body level. It needs a particular high amperage power line and a hose for filtered water. Immediately on activation, the oven's control panel displayed the error message:
F7-E2: Boiler NTC out of range.
The service center was consulted. The following week a subcontracted technician paid us a visit, connected his computer to the oven, checked its vital signs, and ordered one W10076760 sensor, one 9758598 boiler and one W10160958 cntrl-elec, worth roughly 450 dollars in toto, on warranty. The parts arrived on the door step two days later. On the third day, two other gentlemen arrived to install them and recheck the ovenly functions. The steam function seemed to work at 500° F.
Hooray, the great gadget finally seemed to work as it was supposed to without fail! Of course, the technicians did not bake anything in it. The first uses for the brand-new oven were merrily planned for the next day.
But fate had something else in store. Before we started cooking with the oven, I stepped down into our basement to retrieve the Christmas ornaments, only to find a small puddle of water on the floor encroaching on the cardboard boxes. First I thought our hot water boiler sprung a leak. But no, the water dribbled from above, exactly from the spot where the steam oven is located.
I ran upstairs, opened the doors of the cabinet beneath the oven. The pots and pans stored on the shelves were filled with water and had overflowed. Water was dripping from above. The laminated shelving was already crumbling. The wooden flooring in front of the cabinet showed signs of warping.
In the back, I saw the coupling between the water supply line and the oven line. I saw no drops of water on the tubing. I touched the coupling. It was dry.
No doubt, the water dribbled from the oven above. We could not see precisely where the source was, because a board blocks the view on the oven's underside.
I turned off the water supply. We removed the pots and pans, soaked up the water with rags, and called the service center.
The lady from the other side of the globe was friendly. After she verified our coordinates, I explained what happened. She told me that the next appointment with a service technician was available in eight days. I replied that this was no case for a service technician, but for an adjuster to strike up a damage report.
After a little silence, the sweet voice suggested a service technician one more time. I did not dare turn down her offer in the hope that somebody would show up in the flesh eventually. Furthermore, I asked her to kindly inform her superviser of the water damage to the kitchen.
One day later, we have yet to hear from the superviser.
In my opinion, our KitchenAid
® steam oven is deeply flawed. It was supposed to be a brand-new, high-end appliance and should have worked right out of the box. Sadly, it never ran properly even after massive repairs. Moreover, it severely damaged a brand-new kitchen cabinet.
It is beyond my expertise to judge whether the manufacturer or the service company are responsible for the damage. Regardless in what fashion this journey will end, the consumer experience has been catastrophic from the beginning. I wonder how the KitchenAid
® brand manages to survive against its competitors with such abysmal record.
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